LYRA Support

LYRA Support

Questions, bug reports, or feedback about the camera and editor — here's how to reach us.

Email support: mohamedazad415@gmail.com

We aim to reply within 2–3 business days. Please include your device model and iOS version with any bug report.

Common Questions

How do I switch the app's language?
Open the Gallery, tap the globe icon in the top-left corner, and choose French or English. The app will ask to restart to apply it.

Why doesn't RAW development show up for a photo I imported?
Only photos with an actual RAW file attached (DNG, ARW, RAF, NEF, CR3, ORF, or PEF) open the Develop RAW screen. A photo that was already flattened to JPEG/HEIC — including by some cloud sharing services — opens in the normal editor instead.

Where do my edited photos get saved?
Every capture and edited copy is saved to a dedicated "LYRA" album in your iPhone's Photos app — nothing is uploaded anywhere else.

Can I recover the original after editing a photo?
Yes. Editing always creates a new copy; your original capture is never overwritten.

The camera won't start / shows a permissions error.
Open iOS Settings → LYRA and make sure Camera, Photos, Microphone, and Location access are enabled as needed for the features you're using.

How do I restore my LYRA Pro purchase on a new device?
Open the Pro screen (tap the PRO badge at the top of the camera, or Settings → View Plans & Pricing) and tap "Restore Purchases." Use the same Apple Account you bought with.

How do I cancel my subscription?
Subscriptions are managed by Apple. Go to iOS Settings → your name → Subscriptions → LYRA and choose Cancel. Deleting the app does not cancel a subscription. The Lifetime plan is a one-time purchase and has nothing to cancel.

I was charged but Pro isn't unlocked.
Tap "Restore Purchases" on the Pro screen first. If it still doesn't unlock, email us with your Apple receipt and we'll help. Refund requests go through Apple at reportaproblem.apple.com.

Report a Bug or Request a Feature

Email us with a short description of what happened (or what you'd like to see), your device model, and your iOS version. Screenshots or a screen recording help a lot.

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Terms of Use Last updated October 2, 2026 These Terms of Use ("Terms") govern your use of LYRA: Photo & Video Editor (the "App"), developed and published by the App's developer ("we," "us"). By downloading, installing, or using the App, you agree to these Terms. 1. License We grant you a personal, non-exclusive, non-transferable, revocable license to use the App on Apple devices you own or control, for your personal, non-commercial use, subject to Apple's Standard End User License Agreement and these Terms. 2. Your Content Photos and videos you capture or edit with the App are yours. The App processes them entirely on your device and saves them to your own Photos library — we do not access, collect, or store your photos or videos on any server, and we claim no ownership over them. 3. LYRA Pro: Purchases and Subscriptions Some features require LYRA Pro, available as a Weekly, Monthly, or Annual auto-renewing subscription, ...
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